How the recent merger may have affected your online services

Posted by: Eliott Butler - Posted on:

Due to the recent merger your online access may have temporarily been suspended, however if you are still having trouble reconnecting to your surgery please complete the following steps.

Step 1: Delete your NHS login account.

 For security reasons, you will need to log in with your usual NHS login credentials. Once logged in, you will then be able to delete your account.

  1. Log in to your NHS account via the NHS App or NHS.UK
  2. Select the ‘More’ icon in the top right-hand corner of the screen.
  3. Select ‘Account and settings’, then ‘Manage NHS account’, then ‘Your NHS login details’
  4. Select ‘Delete NHS login’.


 After you have deleted your NHS login:

 You will not be able to access other websites or apps that use NHS login (you may have to set up a new NHS login if you want to continue using them)

  • Those services might keep some information about you.

Step 2: Create a new account via the NHS App

  1. Select, “How to prove who you are without photo ID” then follow the on-screen instructions.
  2. When asked “””””””””””””””Do you use your GP surgery’s online services?”””””””” select “”””””””””Yes – I use online services””””””””””””,
  3. Select,”””””””””””””” Yes – I have all 3 details”””””””””.
  4. Enter the provided ODS code, account ID and linkage key from your practice.
  5. Then enter your name and DOB when prompted and submit your details.
  6. This should connect you to your GP surgery.

Verifying your identity using without using Photo ID –

 If you encounter technical issues accessing the NHS App after following the steps above, please get back in touch with us so we may investigate further.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.